RA Request Form


Used by URC's Direct Dealers to facilitate returns on defective product.


Complete this form in detail and submit to URC for approval:


This Return Authorization (RA) request form is used by URC's direct dealers to facilitate returns on defective product. This form is required to be submitted for each return, although multiple products (up to 20) may be placed on a single submission.

For questions about the return process please call 914-705-4141.

IMPORTANT: You must describe the specific defect in the space(s) provided below. Without a detailed description, no RA will be issued. All products must have a RA number generated before the unit is mailed back to URC. Products returned for replacement or credit must include all original accessories and packaging. Please make sure units are placed in a sturdy carton. List only one item per line and note serial number.

WARNING: Products returned without a case number will be returned to sender without notification if no defect is found. All programming is lost when remotes are replaced unless you save the program file prior to mailing in your remote. All products are subject for rejection without notifying the dealer if no defect and/or case number is provided.

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    Headquarters

    Headquarters


    Universal Remote Control, Inc.
    500 Mamaroneck Avenue
    Harrison, NY 10528

    +1-914-835-4484
    contact@urc-automation.com
    Hours: 9:00am – 5:30pm EST M-F

    Tech Support

    Tech Support


    Toll Free (USA Only): +1-800-901-0800
    Main: +1-914-835-4484
    Hours: 9:00am – 6:00pm EST M-F


    About URC


    URC is a global leader in smart home automation and control solutions. URC technology is respected for unsurpassed performance and reliability with over 100 million remote controls sold in the past 10 years alone.

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