SUPPORT Contact URC   Product Resources  

Need Support?


Please Note: Most URC remotes cannot be programmed by the end-user. The operating system software is distributed to authorized URC dealers. For assistance in finding a local URC dealer, click the button below.

Find a Dealer

Internet Sales Policy


Please click the link below to read URC's Internet Sales Policy.

Internet Sales Policy

Common Issues


For simple directions to help resolve common technical support issue, click below.

Common Issues

Contact URC


If you still need assistance, please complete this form.

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Legacy Remotes


If you have one of the legacy remotes listed below, you may apply for a basic version of the software but URC will not be able to support any of your efforts to reprogram and calling a local dealer would still be your best option.


KP-900*
MX‐3000
MX-450
MX‐700
MX‐800

MX‐850
MX‐900*
MX‐950
TX‐1000


*KP-900/MX-900 Editor will work only if remote was manufactured prior to Sep. 2013. Newer remotes will be rendered useless if downloaded with editor.


Request Software
 
Headquarters

Headquarters


Universal Remote Control, Inc.
500 Mamaroneck Avenue
Harrison, NY 10528

+1-914-835-4484
contact@urc-automation.com
Hours: 9:00am – 5:30pm EST M-F

Tech Support

Tech Support


Toll Free (USA Only): +1-800-901-0800
Main: +1-914-835-4484
techsupport@urc-automation.com

Tech Support hours for Dealers
purchasing through distribution:
Hours: 9:00am – 5:30pm EST M-F

Tech Support hours for Direct Dealers:
Hours: 9:00am – 6:00pm EST M-F

 

Product Resources


Please select a product line or enter a model number to download spec sheets and owner’s manuals. If you cannot locate the information that you are looking for, please contact URC Tech Support for assistance.






DMS-1200
4 Source, 8 Zone Multi-Zone Amplifier
DMS-OUT
DMS-OUT Streaming Audio Output
HDA-4100
4 Source, 4 Zone (stereo) or 8 Zone (mono) Multi-Zone Amplifier
HDA-8100
8 Source, 8 Zone (stereo) or 16 Zone (mono) Multi-Zone Amplifier
HDA-I/O
HDA Input / Output Stream Adapter
HDA-SW5
5-Port Gigabit AVB Network Switch
MRX-10
Network System Controller
MRX-15
Advanced System Controller
MRX-30
Advanced Network System Controller
MRX-5
Network System Controller
MRX-8
Network System Controller
SEN-CCLS
Contact Closure Sensor
SEN-CMF
Current Sensor
SEN-LITE
Light Sensor
SEN-VOLT
Voltage Sensor
SP-6EX
6.5” High Performance Two-Way In-Ceiling Speakers
SP-6LE
6.5” Two-Way In-Ceiling Speakers
SP-8EX
8” High Performance Two-Way In-Ceiling Speakers
SP-DV6
6.5” Two-Way Dual Voice Coil In-Ceiling Speaker
SP-OD6-BL
6.5” Two-Way Outdoor Speakers (Black)
SP-OD6-WH
6.5” Two-Way Outdoor Speakers (White)
TDC-7100
7-inch Tabletop Touch Screen, Black + Diamond-polished Aluminum accents
TDC-9100
10-inch Tabletop Touch Screen, Black + Diamond-polished Aluminum accents
TKP-5600
5-inch In-wall Touch Screen, Black + Diamond-polished Aluminum accents
TKP-7600
7-inch In-wall Touch Screen, Black + Diamond-polished Aluminum accents
TKP-9600
10-inch In-wall Touch Screen, Black + Diamond-polished Aluminum accents
TRC-1480
Whole-House Remote with Voice Control
URCL-9601-XXXX
Z-Wave Plus™ Switch SP 15A
URCL-9617-XXXX
Z-Wave Plus™ Accessory Switch SP 15A
URCL-9640-XXXX
Z-Wave Plus™ Dimmer 600W / 300W LED
URCL-9642-XXXX
Z-Wave Plus™ Accessory Dimmer
URCL-96APM
Z-Wave Plus™ Appliance Module
URCL-TR9605-XXXX
Z-Wave Plus™ Receptacle 15 A 125V
MRF-260
Base Station for URC Complete Control®
MRF-350
Base Station for URC Complete Control®
MXW-920
Waterproof Universal Remote Control
UR2-211
38-button Subscription Broadcast Remote Control
UR2-DTA
Subscription Broadcast Remote Control
UR2-DTA-RF4
Subscription Broadcast Remote Control
UR2-DTA2
Subscription Broadcast Remote Control
UR2-R803
Subscription Broadcast Remote Control
UR3-SR3 (M or S)
Subscription Broadcast Remote Control
UR3L-SR4 (M or S)
Subscription Broadcast Remote Control
UR4-MDVR2B
Subscription Broadcast Remote Control
UR5U-8780L-TWC
Subscription Broadcast Remote Control Pre-Programmed for Cisco STBs
UR5U-8790L-TWC
Subscription Broadcast Remote Control
UR5x-9000L
Subscription Broadcast Remote Control
MXHP-R500
Programmable Wi-Fi Handheld Remote for MX HomePro™ System
MXHP-R700
Ergonomically Designed, Programmable Wi-Fi Handheld Remote for MX HomePro™ System with Charging Cradle