Need Support?
Please Note: Most URC remotes cannot be programmed by the end-user. The operating system software is distributed to authorized URC dealers. For assistance in finding a local URC dealer, click the button below.
Internet Sales Policy
Please click the link below to read URC's Internet Sales Policy.
Common Issues
For simple directions to help resolve common technical support issue, click below.
Contact URC
If you still need assistance, please complete this form.
Legacy Remotes
If you have one of the legacy remotes listed below, you may apply for a basic version of the software but URC will not be able to support any of your efforts to reprogram and calling a local dealer would still be your best option.
KP-900*
MX‐3000
MX-450
MX‐700
MX‐800
MX‐850
MX‐900*
MX‐950
TX‐1000
*KP-900/MX-900 Editor will work only if remote was manufactured prior to Sep. 2013. Newer remotes will be rendered useless if downloaded with editor.
Request Software
Headquarters
Universal Remote Control, Inc.
500 Mamaroneck Avenue
Harrison, NY 10528
+1-914-835-4484
contact@urc-automation.com
Hours: 9:00am – 5:30pm EST M-F
Tech Support
Toll Free (USA Only): +1-800-901-0800
Main: +1-914-835-4484
techsupport@urc-automation.com
Tech Support hours for Dealers
purchasing through distribution:
Hours: 9:00am – 5:30pm EST M-F
Tech Support hours for Direct Dealers:
Hours: 9:00am – 6:00pm EST M-F
Product Resources
Please select a product line or enter a model number to download spec sheets and owner’s manuals. If you cannot locate the information that you are looking for, please contact URC Tech Support for assistance.
